Frequently Asked Questions

Orders & Payments

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. We accept all major credit cards, PayPal, and Shop Pay.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at info@apexflowlabs.com if you need to make changes.

Shipping

How long does shipping take?
Standard shipping takes 5–8 business days. Expedited options are available at checkout.

Do you ship internationally?
Currently we ship within the United States. International shipping is coming soon.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also visit our Track Order page.

Products

Are your products safe for pets?
Yes! Every product in our store is carefully vetted for pet safety and quality before being listed.

What if my pet doesn't like the product?
We offer a hassle-free return policy. See our Return Policy for full details.

Returns & Refunds

How do I return an item?
Contact us within 30 days of delivery at info@apexflowlabs.com with your order number and reason for return.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned item.

Still have questions?

Reach out to us at info@apexflowlabs.com and we'll be happy to help!